Incident History
May 2026
8 May 2026, 12:44:42 CEST
Resolved — 11 May, 17:32:17 CEST
We have resolved the issue and all affected services are operating normally. We will continue to monitor to ensure stability.
Monitoring — 8 May, 20:53:05 CEST
The issue has been addressed and we are now monitoring systems to confirm stability.
Investigating — 8 May, 12:44:43 CEST
We are currently investigating reports of degraded performance affecting some customers using Webex Customer Assist. Our team is actively looking into the issue to determine the cause. We will provide further updates as more information becomes available.
4 May 2026, 08:52:38 CEST
Resolved — 4 May, 11:00:22 CEST
The issue has been resolved and service is restored for affected users. If you continue to experience problems, please restart your mobile app.
April 2026
14 Apr 2026, 11:44:45 CEST
Resolved — 14 Apr, 16:35:30 CEST
We have resolved the issue and services are operating normally again. We will continue to monitor to ensure stability.
Identified — 14 Apr, 11:52:11 CEST
We have identified the underlying issue and are actively working on a fix.
Investigating — 14 Apr, 11:44:45 CEST
We are currently investigating an issue affecting call forwarding functionality within Placetel AI Assistants. Some users may experience problems with forwarding behavior when using AI Assistants. We will provide further updates as our investigation progresses.